Most connection problems are fixed in your phone's settings. Once you're in the country your plan is for, work through these in order.
- Turn on data roaming for the Roamfly eSIM. On iPhone, go to Settings > Mobile Service (Cellular in the US), tap the eSIM and turn on Data Roaming.
- Choose the eSIM for mobile data. On iPhone, go to Settings > Mobile Service > Mobile Data (Cellular > Cellular Data in the US). On Android, go to Settings > Network & internet > SIMs. On Samsung, go to Settings > Connections > SIM manager.
- Turn airplane mode on, then off again, so your phone reconnects.
- Restart your phone.
- Check your signal. Move somewhere with better coverage if you can.
Still no connection? Chat with us or email hello@roamfly.co. If your eSIM is installed but not connecting, and we can't fix it within 24 hours, you get a full refund.