eSIM installation failed — what to do

Common reasons for installation failure:

  • No Wi-Fi — You need an internet connection to download the eSIM profile
  • Already used — Each QR code can only be used once
  • Incompatible device — Your device may not support eSIM
  • Carrier lock — Your phone might be locked to a specific carrier

Solution: Try restarting your device and attempting the installation again. If the QR code has already been scanned, contact support for a new one.

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