These are the most common reasons an eSIM doesn't install.
- No internet connection. Your phone needs Wi-Fi or mobile data to download the eSIM.
- The QR code has already been used. Each QR code works once. If the eSIM was removed after it was installed, the code won't work again.
- Your phone doesn't support eSIM. Check your phone.
- Your phone is locked to one network. Ask your mobile network whether it's unlocked.
Restart your phone and try again. If it still fails, chat with us or email hello@roamfly.co from the address you ordered with, and we'll help.