We offer a hassle-free refund policy:
- Unused eSIM — Full refund within 30 days of purchase if the eSIM hasn't been installed or activated
- Technical issues — If we can't resolve a technical problem, we'll issue a full refund
- Partial data usage — Refunds are not available for eSIMs that have been activated and used
To request a refund, contact our support team with your order number.